Yorkshire Dales National Park Authority

Job Summary

We're looking for a service-focused and technically capable IT Support Officer who enjoys working with people as much as technology. If you're committed to continuous improvement, high-quality service and being part of a collaborative team, this could be a great opportunity for you., This is a permanent, full-time role based in our Bainbridge office, with occasional travel across the Park. There is also potential for some home working, depending on business needs., You'll provide first-line technical support to staff, acting as a key point of contact for IT queries. This includes resolving incidents efficiently, maintaining accurate records within the incident management system, and supporting users both remotely and in person. You'll help maintain and improve the Authority's IT environment, including hardware, systems and applications, ensuring they meet professional standards.

This includes configuring equipment, supporting software installations and upgrades, maintaining secure and compliant records, and contributing to system improvements, documentation and user guidance. You'll also support IT projects and promote effective use of technology across the organisation.

Key Responsibilities

• Provide first-line IT support to staff

• Manage and resolve incidents via the IT service system

• Install, configure and maintain hardware and software

• Support IT projects and system improvements

Employment Details

Join Our Team! We're proud to be a Disability Confident employer. If you have a disability and meet the essential criteria, we guarantee you an interview. We are committed to building a diverse and inclusive workplace and welcome applications from people of all backgrounds.

About the Employer

We are the Yorkshire Dales National Park Authority, an organisation that protects, enhances and promotes the immense beauty, wildlife and character of the Yorkshire Dales. Set against expansive heather moorland tops, each valley has its own distinct charm, from crags and waterfalls to an underground labyrinth of caves.

Benefits

• Generous leave: starting at 26 days plus bank holidays

• Flexible working: Flexi-time scheme

• Excellent pension: Local Government Defined Benefit Pension Scheme

• Wellbeing support: Subsidised healthcare scheme, cycle to work scheme and staff discounts

• Free parking pass for our car parks