Customer Operations Engineer (IT-Administration)

Company Overview

Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice‑controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D.

Our expert teams of physicists, engineers, data scientists and problem‑solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

Enabling the movement toward advanced chip design, KLA's Measurement, Analytics and Control group (MACH) is looking for the best and brightest research scientists, software engineers, application development engineers and senior product technology process engineers to join our team. The MACH team's mission is to collaborate with our customers to innovate technologies and solutions that detect and control highly complex process variations - at their source - rather than compensate for them at later stages of the manufacturing process. With over 40 years of semiconductor process control experience, chipmakers around the globe rely on KLA to ensure that their fabs ramp next‑generation devices to volume production quickly and cost‑effectively.

Our MACH team develops leading‑edge solutions for patterning process analytics and control technologies, thereby providing customers with critical insight at the feature level, field level and cross‑wafer analysis. Our teams also develop advanced modeling simulation, data analytics, and process control modeling technologies. As a member of the MACH team, you’ll be joining the most sophisticated and successful process‑control company in the semiconductor industry - working across functions to solve the most complex technical problems in the digital age.

Job Responsibilities

• Acting as the first point of contact for customers, providing professional and solution-oriented support.
• The installation of our software solutions at the customer's site will be part of your responsibilities.
• Independent delivery of remote customer support.
• Monitoring the performance and stability of software solutions, including error analysis and troubleshooting.
• Supporting the rollout of new software releases, including hotfixes and patches, to ensure smooth implementation.

Minimum Qualifications

• You have a degree in the field of IT or in a comparable subject area.
• Experience with the installation, configuration and administration of Windows Server systems.
• It is an advantage if you have already gained experience with SQL servers and with container technologies (such as Docker/ Kubernetes).
• Experience in the installation, configuration and administration of Linux systems is also desirable.
• Affinity for technology and are interested in topics related to the IT environment.
• Excellent communication skills and work independently, customer oriented as well as responsible.
• Our team operates in an international environment and supports customers worldwide.
• Therefore, fluency in English (both written and spoken) is required, knowledge of German is an advantage.

Benefits & Perks

We offer a competitive, family friendly total rewards package.

• Modern office space in the heart of Dresden.
• Flexible arrangement for working hours as well as for mobile working.
• High quality software and hardware for your working needs.
• German language courses for our international colleagues.
• Our open company culture is characterized by meeting of different cultures, the mutual respectful interaction and our joy of work.
• Vouchers for lunch, fresh fruits and drinks.

Recruiting Process

We take your privacy very seriously and confidentially handle your information. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee.

Equal Opportunity

KLA is proud to be an equal opportunity employer.

We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.