data analyst in CRM

Das ist der Job

Описание Flix makes travel more accessible, sustainable, and affordable through a technology-driven approach.

Darum lohnt es sich

Its CRM activities support global market growth by increasing repeat purchases and preventing customer churn. Задачи • Own CRM analytics and reporting across 45+ markets; • Build and maintain Power BI dashboards for real-time tracking of CRM performance, targets, and business trends; • Deliver actionable insights on campaign performance, customer behavior drivers, value-generating segments, and cross-market differences; • Develop scalable, automated reporting solutions alongside deep-dive analyses and ad hoc business investigations; • Monitor and optimize CRM KPIs and customer lifecycle performance; • Partner with CRM, data, and product teams to improve segmentation, personalization, experimentation, tracking quality, and data reliability; • Evaluate A/B tests and identify trends, anomalies, risks, and opportunities; • Present clear recommendations to senior stakeholders. Требования • 5+ Years of experience in data analytics or BI, ideally in CRM, marketing, or e-commerce; • Proven experience building dashboards and automated reporting solutions for non-technical stakeholders; • Strong SQL expertise, including CTEs, window functions, and multi-table joins; • Advanced Power BI skills, including data modeling, DAX, and dashboard design and visualization; • Solid understanding of marketing and CRM KPIs, including conversion, engagement, attribution, and customer lifetime value; • Experience working cross-functionally with product, engineering, and marketing/CRM teams; • Strong data storytelling and statistical literacy, including significance testing; • Structured, detail-oriented, and autonomous working style; • Proficiency in English; • Nice to have: Experience with marketing automation tools such as Braze. Условия • 12 Free Flix vouchers and 12 discount vouchers for friends and family; • Work from another location for up to 60 days per year, depending on the role; • Confidential 1:1 counselling, courses, and stress management for the employee and up to four family members; • Language classes, training courses, and expert-led sessions; • Mentoring program.