IT Desktop Support Engineer

Company: Excis Compliance

About the Role

Excis Compliance is looking for an experienced IT Desktop Support Engineer (L2) to provide on-site IT support at our client's location in Leinfelden-Echterdingen, Germany.

The successful candidate will be responsible for delivering reliable desktop and end-user support, managing IT incidents and service requests through a ticketing system, and ensuring a high level of internal customer satisfaction.

This role is ideal for an IT support professional with strong technical troubleshooting skills, excellent communication abilities, and a customer-focused approach.

Key Responsibilities

• Provide Level 2 desktop support and end-user technical assistance.
• Troubleshoot and resolve hardware, software, desktop, and end-user issues.
• Manage incidents and service requests through the designated ticketing system.
• Deliver timely and effective technical support while maintaining service quality.
• Build strong working relationships with users and internal stakeholders.
• Communicate technical issues and resolutions clearly in English.
• Travel occasionally to spoke hubs or smaller client sites as required.
• Follow established IT support procedures, security policies, and service standards.

Requirements

Education and Experience

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
• 2–3 years of relevant experience in desktop support, IT support, or end-user computing.
• Previous experience working with an IT ticketing system.

Technical Skills

• Desktop support and troubleshooting.
• End-user support and incident management.
• Familiarity with ticketing systems and IT service processes.

Behavioural Skills

• Excellent communication and interpersonal skills.
• Strong relationship-building and customer service abilities.
• A proactive, professional, and solution-oriented approach.
• Ability to work effectively in an on-site client environment.

Language and Eligibility

• English proficiency at C1 level.
• German citizenship is a mandatory requirement for this position.

Working Conditions

• Full-time, on-site assignment at the client's location.
• Expected working hours: approximately 9:00 AM–6:00 PM, subject to confirmation.
• Occasional travel to spoke hubs or smaller sites may be required.
• Local German employment with direct full-time employment.
• Standard background, criminal record, and credit checks apply as part of the recruitment process.
• Travel to other sites may be required, personal vehicle and driver's license is required.

Why Join Excis Compliance?

Join a global IT services organization supporting enterprise clients and delivering technology solutions across international markets. Be part of a team committed to reliable IT operations, responsive technical support, and excellent customer service.