IT Performance Manager, Global (m/f/d)

Your Responsibilities

• Definition and Improvement of Performance Management Processes and tools to drive efficiency, automation and quality.
• Driving the implementation of a comprehensive Global IT performance management and manage the regular performance monitoring and reporting across the overall Global IT organization.
• Development and Implementation of KPIs and Metrics for IT Quality, IT Impact, and Business Operational Efficiency
• Collaboration with IT Functions and Stakeholders on KPI Definition, Data Requirements, and Data Sources
• Regular IT Performance Monitoring, Data Consolidation, and Stakeholder Reporting
• KPI Tracking Against Targets and SLAs, Performance Gap Analysis, and Action Plan Definition
• Root Cause Analysis, Corrective Actions, and Improvement Opportunities for IT and Business Performance
• Optimization Opportunities, Cost-Saving Potential, and Continuous Framework Evolution
• IT Annual Target Setting and Alignment with IT Strategy and Priorities
• IT Project Support for Performance Management Improvements and IT Optimization Initiatives

Your qualification

• 3+ years of business experience working in a larger IT corporate function (>100 people).
• Working experience in a multi-national, multi-regional IT organization preferred.
• Deep experience in IT organizational performance management, IT Operations Management and/or IT Project Portfolio Management; e.g., setting up IT targets and scorecards, regular performance reporting, improving performance measures and processes
• Deep understanding of business metric performance and target setting.
• Excellent interpersonal communication and stakeholder management skills.
• Excellent presentation, research and reporting skills.
• Proactive working style, anticipating challenges and proactively solving them.
• High proficiency in problem-solving and data analyzing techniques.
• Knowledge of processes and tools for IT performance management beneficial.

Your benefits

• Flexible working hours, remote work possible (up to 60%)
• 30 days of holidays per year
• Modern office and an inspiring working environment
• Employee restaurant with live cooking and healthy food (subsidized)
• Public transport ticket (100 % subsidized) or free parking space
• Company sport groups and an inhouse company gym
• Employee Assistance Program to support your health, mental and emotional well‑being
• A comprehensive company pension scheme
• Company medical officer and vaccination offers
• Childcare through our ‘Buttje&Deern’ partner
• Company car, also for private use (for field staff only)
• Bike leasing