IT Service Technician (all genders welcome) Dresden (DE) Professionals

IT Service Technician (all genders welcome)

Location: Dresden – Radebeul

Responsibilities

• Providing on‑site IT support for users at the Dresden location
• Installation, configuration, maintenance, and updates of IT systems, software, and IT infrastructure
• Server room tasks (e.g., network work, hardware work, cabling, basic checks)
• Analysis and resolution of issues (1st and 2nd level)
• Proactive monitoring of systems and services to prevent outages
• Compliance with and implementation of IT and IT security policies
• Identification of vulnerabilities and implementation of appropriate security patches
• Creation, maintenance, and provision of technical documentation
• Comprehensive documentation of systems, changes, and processes
• Planning, management, and implementation of IT projects and rollouts
• Support for existing ROSEN locations in Germany

What you will bring

• A completed apprenticeship as an IT specialist in system integration or a comparable qualification
• Professional experience with a relevant focus is desirable
• In‑depth knowledge of Microsoft desktop operating systems
• An analytical, structured, and solution‑oriented approach to work
• A high degree of commitment, reliability, and interest in complex systems, as well as the ability to organize your work independently and assess the risks of your own actions
• Proactive initiative toward continuous professional development and a willingness to learn new technologies
• Strong customer focus and the ability to communicate technical matters clearly and in a service‑oriented manner
• Fluency in spoken and written German and English
• Willingness to work on‑site in the office 4–5 days a week

What we offer

• Development opportunities and career opportunities in a global, innovative and long‑term oriented group of companies with family character
• Flexible working hours & working time accounts
• An open, informal corporate culture, where we celebrate success with social events
• Compatibility of work and family through our company‑owned bilingual day care center ROKIDS as well as our bilingual elementary school ROBIGS (optional: day care during the holiday)
• Employer funded pension and capital accumulation benefits
• Company Restaurant (only in Lingen) and fresh fruit is available daily
• Various in‑house sports activities (EGYM Wellpass and other offers)
• Attractive leasing offers for IT‑products and bikes for private use
• Corporate Benefits – employee offers in changing online shops at top conditions

Who we are

The ROSEN Group is a leading global provider of cutting‑edge solutions in all areas of the integrity process chain. Since its beginnings as a one‑man business in 1981, ROSEN has grown rapidly and today is a technology group that operates in more than 110 countries with over 4,000 highly qualified employees. ROSEN’s products and services:

• Inspection of critical industrial assets to ensure reliable operations of the highest standards and effectiveness
• Customized engineering consultancy providing efficient asset integrity management
• Production and supply of customized novel products and systems
• Market‑driven, topical state‑of‑the‑art research and development providing “added‑value” products and services