IT Support Engineer

Schedule visit for some sites, preferring freelancers for this site!

Job Summary

We are looking for an experienced IT Support Engineer to provide L1/L2 technical support to end users, troubleshoot hardware and software issues, and maintain workplace IT infrastructure in an enterprise environment.

Key Responsibilities

• Provide L1/L2 onsite and remote IT support to end users.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, and business applications.
• Diagnose and resolve desktop, laptop, printer, monitor, docking station, and peripheral issues.
• Support Active Directory including user accounts, password resets, permissions, and basic group management.
• Troubleshoot LAN, Wi-Fi, VPN, and basic network connectivity issues.
• Install, configure, image, and maintain PCs, laptops, software, and peripherals.
• Manage and resolve incidents and service requests using ITSM/ticketing tools within SLA.
• Support hardware replacement, device provisioning, software deployment, and asset management.
• Escalate complex issues to network, server, security, and application teams.
• Maintain technical documentation, knowledge articles, and IT asset records.
• Provide professional and customer-focused support to users.

Key Skills

• IT Support / Desktop Support / EUC
• Windows 10/11
• Microsoft 365 / Office 365
• Active Directory
• Outlook / Teams
• Hardware & Software Troubleshooting
• LAN / Wi-Fi / VPN
• ITSM / Ticketing Tools
• PC Imaging & Deployment
• Basic Intune / SCCM / Endpoint Management knowledge preferred.
• German and English communication skills preferred/required depending on the client environment.