IT Support Engineer · Itazon · Mannheim, Germany

Position Summary

We are seeking an exceptionally skilled and experienced IT Support Engineer to join our enterprise technology team on an ongoing, full-time on-site basis in Mannheim, Germany, via Itazon. In this critical IT support and infrastructure maintenance role, you will be responsible for delivering frontline technical assistance, troubleshooting hardware and software incidents, and maintaining high availability across corporate computing environments on a flexible part-week schedule (2 days per week on alternate days, excluding Fridays). The ideal candidate will bring a distinguished background in IT service desk operations, native or C1-level German language proficiency, and valid residency or citizenship status in Germany. If you possess a proven track record in end-user support and technical troubleshooting, we invite you to apply.

Detailed Job Description

As an IT Support Engineer in Mannheim, Germany via Itazon, you will serve as a principal technical point of contact responsible for resolving complex hardware, software, and network support tickets. Your daily responsibilities will encompass diagnosing workstation malfunctions, administering user accounts and access permissions, maintaining peripheral hardware, and ensuring adherence to internal IT service level agreements. Working on a specialized schedule of 2 days per week on alternate days (excluding Fridays), you will collaborate closely with regional IT administrators to ensure smooth daily operations. Candidates are required to submit their updated resume via email to Memoona Qazi at `Memoona.qazi@itazon.tech`.

Key Responsibilities

• Provide robust Tier-1 and Tier-2 on-site IT support and technical assistance for corporate users in Mannheim, Germany.
• Diagnose, troubleshoot, and resolve hardware, software, network, and peripheral malfunctions across workstation environments.
• Administer user accounts, security permissions, and credential provisioning within active directory and corporate platforms.
• Manage IT support incidents, ticket tracking, triage, and escalation workflows through corporate ITSM systems.
• Support desktop operating systems (Windows/macOS), productivity suites, and business applications.
• Execute proactive hardware maintenance, peripheral installations, and workstation imaging as required.
• Coordinate proactively with regional IT infrastructure and network engineering teams to resolve complex technical issues.
• Ensure strict adherence to corporate IT security protocols, data protection standards, and compliance policies.
• Maintain accurate hardware and software asset inventories within corporate configuration management databases.
• Deliver exceptional customer-centric support and user training in fluent German (C1 level minimum).

Required Qualifications & Skills

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related discipline.
• Minimum of 2+ years of professional IT support, helpdesk, or infrastructure maintenance experience in enterprise environments.
• Deep practical proficiency in troubleshooting Windows and macOS desktop operating systems and office productivity tools.
• Solid working knowledge of TCP/IP networking, DNS, DHCP, VPN clients, and local area network connectivity.
• Outstanding problem-solving skills, customer service orientation, and cross-functional communication capabilities.
• Mandatory language proficiency: C1-level German language proficiency (written and spoken) or Native German speaker.
• Mandatory residency/work authorization: Valid resident permit or native citizenship status in Germany.

Nice-to-Have Skills

• Professional certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified Desktop Support Technician.
• Prior professional experience working within multinational corporate offices or IT service provider firms in Germany.
• Familiarity with basic PowerShell or Bash scripting for automated IT administration tasks.
• Immediate availability for on-site mobilization in Mannheim.

Job Details

• Salary/Rate: Competitive market rate
• Deadline: Immediate
• Notice Period: Immediate to 14 Days
• Contract Duration: Full-time / Ongoing (Mannheim, Germany – On-site / 2 days per week)