IT Support Specialist

• Deliver IT services for one or multiple sites supporting up to 300 devices per FTE
• Manage IT service delivery activities, user support processes, customer relations, and IT asset management
• Handle procurement, configuration, repair, projects, local budget consulting, license management, security systems, and phone systems
• Provide L1 and L2 support for standard workstation deployment and support
• Provide L3 support for server and virtualization environments
• Communicate upcoming changes and projects, implement best practices, and support end-user training
• Ensure operational activities align with global IT standards and security policies
• Improve support processes, IT asset management, and customer satisfaction
• Implement Group IT shared service standards and support processes across assigned sites
• Ensure quality of IT service delivery at sites
• Lead site projects involving IT infrastructure and support process changes
• Provide coverage for critical site issues
• Maintain security policy alignment and documentation
• Install and repair hardware; troubleshoot applications and software
• Manage printers and multifunction devices
• Perform data backup and restore and infrastructure testing
• Set up and configure wired and wireless LAN switches and access points
• Maintain network documentation and monitoring tools for network equipment and servers
• Patch and update servers and administer server-related activities
• Manage users, including onboarding, offboarding, and updates
• Support major events, site events, and end-user education

Requirements

• Technical education in computer science or equivalent experience/studies
• Any Windows/Cisco certifications are a plus
• ITIL Foundations desirable
• Ability to multitask and handle high volumes in a fast-paced and demanding environment
• Strong interpersonal and communication skills
• Strong troubleshooting skills
• Fluency in English communication (spoken and written)
• Other languages considered an advantage
• Project experience advantageous
• Good knowledge configuring, managing, and troubleshooting Windows Server Operating Systems
• Knowledge of server virtualization

Core Competencies

Demonstrates expertise in IT service delivery, including L1, L2, and L3 support for workstation and server environments, while ensuring compliance with global IT standards and security policies. Proficient in managing IT asset management, user support processes, and customer relations to enhance operational efficiency and customer satisfaction.

Highest-signal resume keywords

• IT Service Delivery Management
• Windows Server Operating Systems
• Server Virtualization
• ITIL Foundations
• Troubleshooting Skills

Hard Skills

• L1 Support
• L2 Support
• L3 Support
• IT Asset Management
• Network Configuration
• Data Backup and RestoreHardware InstallationApplication TroubleshootingUser ManagementSecurity Policy Compliance

Soft Skills

• Interpersonal Skills
• Communication Skills
• Multitasking Ability
• Customer Relations

Certifications & Qualifications

• Windows Certification
• Cisco Certification
• ITIL Foundations

Industry Keywords

• IT Service Delivery
• User Support Processes
• Procurement
• Configuration Management
• Security Systems

Tools & Technologies

• Windows Operating Systems
• Cisco Systems
• LAN Switches
• Access Points
• Monitoring Tools