IT Support Specialist (All Genders)

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About the Company

Our client is a fast-growing technology company focused on developing innovative AI-driven products. They foster a dynamic, collaborative environment where creativity, problem‑solving, and execution go hand in hand. The team values initiative, reliability, and a passion for delivering tangible impact to users.

About the Role

Our client is seeking reliable and proactive 1st Level Support Specialists to join their team. You will be the first point of contact for users, ensuring quick and effective resolution of issues while maintaining a smooth user experience.

Key Responsibilities

• Handle incoming support requests (email, ticketing system, chat)
• Perform first‑level troubleshooting and resolve common issues independently
• Escalate complex issues with clear and structured information
• Maintain documentation, FAQs, and knowledge base updates
• Communicate effectively and professionally with users
• Collaborate closely with technical and product teams to improve support processes

Required Skills and Experience

• Strong problem‑solving skills and ability to work under pressure
• Clear communication skills in English (German is a plus)
• Familiarity with ticketing tools (Jira, Zendesk, Freshdesk, etc.)
• Customer‑focused and structured approach to tasks

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Seniority Level

Associate

Employment Type

Full‑time

Job Function

Information Technology and Other

Industries

IT Services and IT Consulting and Technology, Information and Media