IT Support Specialist _ Germany

Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking.

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Full Time |On-site) "IT Support Specialist" in Plettenberg, Germany

Responsibilities

• Provide 1st and 2nd level onsite IT support to end users.
• Troubleshoot hardware, software, and network connectivity issues.
• Install, configure, and support Windows operating systems and Microsoft Office applications.
• Support business applications and IT-related user issues.
• Configure and troubleshoot printers, peripherals, laptops, and desktops.
• Perform preventive maintenance and basic remedial troubleshooting.
• Maintain accurate ticket documentation and provide timely status updates.
• Coordinate with internal teams and third-party vendors when required.
• Support network, server, telecom, and other IT environments as needed.

Requirements

• Experience in IT support (manufacturing environment is a plus)
• Windows 10/11, Microsoft 365, Teams and Microsoft MFA
• Familiarity with SAP, GFOS (MES) and DOXIS is an advantage
• Fluent German and English
• Strong communication and prioritisation skills