IT Support, Systems Administration

• Serve as the point of contact for specialist departments via telephone, email, and remote access in day-to-day operations

• Perform, maintain, and implement install, move, add, and change (IMAC) tasks for IT and end-user devices

• Install, operate, and maintain Microsoft server and client systems as well as Citrix solutions

• Analyze, document, and permanently resolve incidents in the ticketing system

• Monitor IT systems to ensure stable and smooth operations

• Support security measures and IT projects

• Work closely with colleagues, customers, and service providers

Requirements

• Completed vocational training in IT or a degree in IT

• At least three years of experience in a comparable role

• Practical experience in incident and request management

• Proficiency with modern collaboration tools such as Microsoft Teams

• Excellent written and spoken German

• Structured, reliable, and solution-oriented approach with a high level of personal responsibility

• Ability to plan and organize work independently and proactively

• Willingness to work closely and collaboratively with team leads, end users, and IT specialist departments

• Ability to identify and contribute improvement opportunities, such as through standardization or reducing recurring incidents

Core Competencies

Demonstrates expertise in IT support, incident management, and collaboration tools, with a strong focus on maintaining IT systems and enhancing operational efficiency. Proficient in both written and spoken German, with a structured and solution-oriented approach to problem-solving.

Highest-signal resume keywords

• Incident Management

• Microsoft Server Administration

• Citrix Solutions

• Microsoft Teams Proficiency

• IT Project Support

Hard Skills

• IT Support

• IMAC Tasks

• System Monitoring

• Incident Resolution

• Request Management

Soft Skills

• Structured Approach

• Reliability

• Solution-Oriented

• Proactive Planning

• Collaboration

Certifications & Qualifications

• Vocational Training in IT

• Degree in IT

Industry Keywords

• IT Operations

• End-User Devices

• Security Measures

• Standardization

• Improvement Opportunities

Tools & Technologies

• Microsoft Server

• Citrix

• Ticketing System

• Collaboration Tools