IT-Techniker

Onsite Support Engineer (Technical Process Specialist)

Infosys BPM is a leading international digital services and consulting company, supporting clients in 46 countries. We continually implement innovations while maintaining the belief that everyone deserves a chance to grow.

Onsite Role

We are looking for a customer‑focused Onsite Support Engineer to deliver hands‑on End User Computing (EUC) support in a dynamic, international environment.

Key Responsibilities

• Provide onsite EUC support for desktops, laptops, applications, and peripherals
• Troubleshoot and resolve incidents, requests, and problems within SLAs
• Support Windows 7 & 10, Microsoft Office 365, and application environments
• Perform OS imaging, PC setup, software deployment, and asset management using SCCM
• Monitor system performance and proactively address issues
• Guide end users with technical advice and basic training
• Maintain documentation and collaborate with internal teams, vendors, and third parties

Required Skills & Experience

• Experience in a customer‑facing EUC / Desktop / Onsite support role
• Strong knowledge of Windows OS, SCCM, and MS Office 365
• Experience with incident, problem, request, and asset management
• Good understanding of Microsoft technologies
• Excellent communication and interpersonal skills
• Fluency in German

What We Offer

• Access to international training platforms
• Transparent career progression
• Collaborative and supportive team culture
• International exposure