IT-Touchpoint coordinator (f/m/d) · (part-/full-time)

Group Company: ECC AG

IT-Touchpoint coordinator (f/m/d) (part-/full-time)

Full-/Part-time | unlimited

Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team!

We’re flexible! We’re happy to receive applications in English or German.

Your tasks:

For our qualified Workplace Support Service team, we are looking for you to join us as a new colleague at the earliest possible date. In this role, you will act as the onsite support Touchpoint coordinator for all topics related to End User Workplace service for our internal users. With your polite and professional demeanour, you will ensure the acceptance, analysis, and response to inquiries via walk in, tickets, planned appointments, while maintaining a high-quality service. As a professional, your tasks will include the management of hardware, the continuous logging and documentation of inquiries and interactions in the relevant ITSM (IT Service Management) systems, as well as the proper analysis and efficient escalation or resolution of these tickets. You should have the desire to continuously expand and deepen your knowledge.

In return for your outstanding performance, you will, of course, also receive a lot back from your team. We value exchanging ideas, being there for one another, and helping each other improve. We call this the Exchange Mindset.

Your skills:

• A completed university degree or vocational training with an IT focus (e.g., in (Business) Informatics; IT Specialist for System Integration)
• Excellent service orientation and strong communication skills in German and English (at least B1 level), both written and spoken
• Experience in on site support/service Desk, in using an ITSM (IT Service Management) tools, in hardware management and support
• Good IT knowledge of Windows, Linux, Microsoft Office, video conferencing systems, and fundamental networking skills (TCP/IP, routers, firewalls)
• A great team spirit and flexibility when needed to achieve goals and complete tasks
• Adherence to policies and procedures and upholding the organization's values
• Experience with ITIL processes (certification is desirable) and incident management skills
• Experience in project management, collaborating with service providers, and/or knowledge of stock exchange trading systems is an advantage

Why join us:

• Attractive salary package with many benefits including childcare facilities, meal allowance, job ticket, sport and recreational events
• Personal development thanks to extensive further training opportunities
• A place in a dynamic and international team within EEX Group and Deutsche Börse Group
• A long-term perspective in the constantly growing and evolving energy
• Bespoke onboarding plan

Deutsche Börse Group embraces an international climate, whereby diversity is universal. This is evident across the board, be it through our diverse workforce, routine responsibilities or other areas of activities and scope of application. We are looking for employees who enjoy working in a dynamic and flexible environment and are willing to put forward innovative ideas for the company. An open mindset, a proactive approach and self-motivation are prerequisites.
We offer our employees an attractive remuneration package. Benefits include a high level of trust and autonomy in modern, centrally located workplaces where corporate culture and values are exercised regularly.

We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.

Have we piqued your interest? Then we encourage you to apply now!

Do you have questions about the application process or this position?

Please contact us at careers@deutsche-boerse.com or by phone 069-211-11810. We look forward to getting to know you!

Deutsche Börse Group, Human Resources https://careers.deutsche-boerse.com/