Junior IT Support Manager

• First point of contact for employees regarding IT questions and technical issues on-site in Mülheim
• Provide 1st-level support, analyze and classify requests, and elevate more complex issues to the central 2nd-level support team
• Set up workstations, laptops, PCs, monitors, and peripheral devices
• Support onboarding and offboarding processes
• Maintain hardware, printers, and network connections, and resolve minor technical issues on-site
• Maintain an inventory of IT assets
• Document IT processes
• Support software installations, migrations, and IT projects
• Support the central IT team in administering the Microsoft environment, including Entra ID, Active Directory, Exchange Online, and Intune, as well as Enreach Swyx
• Work closely with the central IT team of Kienzle Beteiligung GmbH (holding company)

Requirements

• Completed vocational training as an IT specialist for system integration, IT systems electronics technician, or a comparable qualification
• Good knowledge of Windows 10/11, Microsoft 365/Office, client hardware, and peripheral devices
• Basic knowledge of networking (TCP/IP, VLAN, DNS, DHCP)
• Good command of German and English
• Independent, structured, and solution-oriented working style
• Strong service orientation and communication skills
• Calm and patient when assisting users—even in stressful situations
• Desirable: Basic knowledge of Microsoft Intune, Entra ID, Active Directory, Exchange Online, Power BI, or Enreach Swyx

Core Competencies

Demonstrates expertise in providing 1st-level IT support, managing hardware and software installations, and maintaining IT assets. Proficient in Microsoft environments and networking fundamentals, with strong communication skills in both German and English.

Highest-signal resume keywords

• 1st-Level Support
• Windows 10/11
• Microsoft 365/Office
• Networking (TCP/IP, VLAN, DNS, DHCP)
• Microsoft Intune

Hard Skills

• IT Support
• Hardware Maintenance
• Software Installation
• Network Troubleshooting
• IT Asset Management

Soft Skills

• Service Orientation
• Communication Skills
• Solution-Oriented
• Calm Under Pressure
• Independent Working

Certifications & Qualifications

• Vocational Training as IT Specialist
• IT Systems Electronics Technician

Industry Keywords

• IT Support
• Onboarding
• Offboarding
• Technical Issues
• IT Processes

Tools & Technologies

• Microsoft Entra ID
• Active Directory
• Exchange Online
• Intune
• Enreach Swyx