MS Dynamics Architect with German (m/w/d)

pJob Description: We Dream. We Do. We Deliver. /ppAt Merkle, a dentsu company, we power the experience economy. Whether we’re building the next great app, running CRM at scale for global brands, delivering technology architectures that support millions of users, or providing world‑class data, identity, and insights solutions, it’s all in the name of crafting experiences that set brands apart from the competition. Backed by dentsu's legacy of innovation and creativity originating in Japan, we’ve spent over 35 years helping brands build loyalty, drive growth, and connect meaningfully with their audiences. We’ve been named a global “Leader” by top industry analyst firms in categories as wide-ranging as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.

We are looking for a CRM Loyalty Architect with deep expertise in Microsoft Dynamics 365 Customer Engagement and Power Platform to design and deliver best‑in‑class customer engagement solutions. In this role, you will act as a trusted advisor to clients, leading architecture, implementation, and pre‑sales activities across CRM and loyalty initiatives.

You will combine architect‑level technical expertise with client‑facing consulting skills, helping organizations transform their customer experience through scalable and innovative CRM ecosystems. /ph3Your Job at Merkle: /h3ulliLead the architecture and design of CRM Loyalty solutions based on Microsoft Dynamics 365 (Sales, Customer Insights) and Power Platform (Dataverse) /liliTranslate client business needs into scalable, secure, and high‑performing solution architectures /liliDefine and implement integration patterns between Dynamics 365 / Dataverse and surrounding systems /liliLead or support Dynamics 365 migration programs, ensuring a smooth transition from legacy platforms /liliAct as a Subject Matter Expert (SME) in client engagements, delivery projects, and pre‑sales activities /liliCollaborate closely with business stakeholders, product owners, and delivery teams /liliProvide

technical leadership and governance across the full delivery lifecycle /liliSupport solution design during RFPs, proposals, and client pitches /liliEnsure adherence to architectural standards, best practices, and performance benchmarks /liliIdentify risks and define mitigation strategies for complex CRM implementations /liliStay up to date with the latest Microsoft ecosystem innovations and industry trends /li /ulh3Your Skills for Merkle: /h3ulliArchitect-level expertise in Microsoft Dynamics 365, especially:ulliDynamics 365 Sales /liliDynamics 365 Customer Insights /liliDataverse /li /ul /liliUnderstanding and hands on experience with various Azure service, mainly Service bus, Event hub or Azure Functions /liliHands on experience with different migration tools and ETLs (i.e. Azure Data Factory, KingswaySoft) /liliStrong knowledge of CRM architecture principles, including data models,

security, and scalability /liliProven experience with integration patterns (APIs, middleware, event‑driven architectures, etc.) /liliHands‑on experience with Dynamics 365 migrations and transformation programs /liliExperience working in client‑facing roles, including workshops, stakeholder management, and advisory /liliFamiliarity with Success by Design methodology /liliExperience and knowledge of running discovery workshops with customers from different industries /liliAbility to contribute to pre‑sales and business development activities /liliStrong understanding of end‑to‑end CRM and customer engagement ecosystems /liliExcellent communication and presentation skills /liliNice to Have Experience with Salesforce or other CRM platforms (strong plus) /liliExperience in multi‑system landscapes and enterprise architecture /liliMicrosoft certifications (Dynamics 365, Azure) /li

/ulh3Languages /h3pExcellent communication skills in both German and English /ph3What’s in It for You? /h3ulliGlobal Perspective: As part of a dentsu company, collaborate with over 70,000 talented colleagues across 145 countries to drive innovation on a global scale. /liliFlexibility Balance: Enjoy hybrid work models, adaptable hours, and home office options. /liliInclusive Supportive Culture: We celebrate diversity and foster a respectful workplace where every team member’s unique perspective is valued, and everyone is welcome. /liliWell‑balanced reward package: We offer competitive salaries, volunteer days, wellness days, modern offices, and a multi‑cultural environment that fosters creativity and innovation. /liliInnovation‑Driven Work: Contribute to projects that are reshaping industries and driving transformation with next‑generation technologies and strategies. /liliPurpose‑Driven

Culture: Be part of an organization that fosters sustainable growth for brands, people, and society—where every contribution makes a meaningful impact. /liliGrowth Opportunities: Expand your skills through training, mentorship, and data‑driven projects that reshape customer experience and business outcomes. /liliExplore opportunities in the whole dentsu network to expand your reach. /lilimany more attractive benefits are waiting for you, for more details regarding additional benefits, please ask your recruiter /li /ulpLocation: Zürich Brand: Merkle Time Type: Full time Contract Type: Permanent /ph3About dentsu /h3pFor over 120 years, innovation has been a core tenet of our offering – exploring new ways to reach, engage and nurture relationships with audiences.

Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We’re leading the way – helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way.

Find out more about us Who we are Our Social Impact Our work /ph3DEI Statement /h3pAt dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: “To be at the forefront of people‑centered transformations that shape society.” We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role‑specific requirements, ensuring a workplace free from discrimination and harassment. /p