Onsite Support Engineer

Onsite Support Engineer at N Consulting Ltd

Job Description:

Mandatory Skills:

Windows client OS (Win 10 & Win 11), SCCM & Intune Staging Exp.

Key Responsiblities:

• 1. Provide technical support onsite (windows 10 & 11 and Hardware's) to our clients at their location.
• 2. Diagnose, troubleshoot, and resolve hardware and software issues for Desktops, laptops, printers and other peripherals.
• 3. Efficient onsite troubleshooting and technical support to resolve user issues promptly, ensuring minimal downtime and enhanced user productivity.
• 4. Maintain video conference systems.
• 5. IMACD : Install, configure, and maintain hardware and software systems.
• 6. Supporting Power users in project rollouts and deployments
• 7. Maintain accurate records of repairs, inventory, and equipment.
• 8. Communicate effectively with clients, team members, and management.
• 9. Key technician providing Power / Exec support
• 10. Accurate and up-to-date records of the quantity, model, and condition of all IT devices (notebooks and mobiles) in use.
• 11. Bundled packages of notebooks and mobile accessories that are labelled correctly and packaged securely for distribution to users.
• 12. Delivery of fully configured notebooks and mobile devices to users, ensuring that each device has the necessary software, settings, and operating systems as per requirements.
• 13. High-quality IT devices that meet the specific requirements and standards.
• 14. Comprehensive inventory reports that provide insight into device stock levels, demand forecasting, timely ordering of new stock, and optimization of inventory levels.
• 15. Regular updates and maintenance of IT devices to ensure they are functioning optimally and securely.
• 17. Timely communication with users to schedule deliveries and provide support as needed.