(Senior) IT Consultant (m/f/d) Microsoft Cloud D365 (CRM)

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Helping hearts beat with medical innovations? Or breathing new life into precious metals? As a family-owned global technology group we help our customers to always being one step ahead. Whether production, research, sales or administration - we love being the invisible force behind innovation.

We deliver world-class quality in the areas of Precious Metals, Healthcare, Semiconductor & Electronics and Industrials. As one of the top 10 family-owned companies in Germany, we employ around 15,100 employees in 40 countries. The following challenges await you:Shape the Future of Customer Engagement with AI & Microsoft Cloud.

At Heraeus, we are evolving our digital customer landscape beyond traditional CRM.

By combining Microsoft Dynamics 365 with emerging AI capabilities (e.g., Copilot, automation, and data-driven insights), we are redefining how we interact with our customers across all channels.Act as a key contributor within the Heraeus IT team, working closely with business and IT stakeholders to design and evolve customer-facing solutions across Dynamics 365 (Sales, Customer Service, Customer insights-journey) and digital channels (e.g., portals).Identify and shape innovation use cases, especially leveraging AI capabilities (e.g., Microsoft Copilot, predictive analytics, automation) to enhance customer experience and operational efficiency.Drive end-to-end solution development, from requirements engineering to implementation, testing, and deployment, in close collaboration with IT leads and cross-functional teams.Take ownership of the cloud based-D365 platform administration in an integrated environment, ensuring stability, scalability, and continuous improvement.Proactively monitor system performance and adoption, using KPIs to continuously optimize processes and unlock business value.

Your profile

• Ideal for professionals with ~5 years of
• Microsoft Dynamics 365 (CRM) in a functional or technical consulting/admin role who want to take the next step toward solution ownership and innovation leadership.Strong understanding of customer processes (sales, service, marketing)Experience with system integration and cross-module environmentsInterest and curiosity in AI, automation, and emerging
• Microsoft technologies (e.g., Copilot, Power
• Platform)Analytical mindset with the ability to translate business needs into scalable solutionsStrong communication skills and a collaborative working style

What we offer

• Attractive compensation - strong basic salary in line with the collective agreement for the chemical industry, annual one-time payments (vacation bonus, Christmas bonus, future bonus), time off for retirement and extension of the statutory nursing care insurance to include supplementary nursing care insuranceAdditional financial benefits - promotion of private pension plans, life phase account for paid time off (e.g. sabbatical, earlier retirement), subsidy for local public transport, discounts in many (online) storesRegulated working hours - 37.5 hours per week, time off for overtime, retirement leave, 30 days annual leave, special leave for special occasionsHealth & well-being - company medical service with comprehensive preventive medical check-ups, sports offers, social counseling and in-house employee canteen with freshly prepared meals every day.joqReqDescription .float-right { position: relative; right: 0px; bottom: 40px; float: right; } .joqReqDescription .float-left { float: left; margin-top: 15px !important; } .openmind { width:300px; } .badge { height: 80px; } .ex_footer { height: 140px; } .logos_hpm_bottum img{ max-height: 140px; padding: 20px; display: inline-block; vertical-align: middle; } .logos_hpm_bottum{ height:140px;}
• Curious? Apply now!We look forward to receiving your documents by reference code 59317 via our online application portal.Any further questions?Our
• Recruiting Team, Corporate
• Functions, is happy to assist you by email: recruiting.cf@heraeus.com. Or visit us at jobs.heraeus.com