Senior Software Engineer

Customer-Facing L1/L2 Support Engineer – DealerManagement Systems (DMS)Location: GermanyDepartment: Customer Support / Technical ServicesReports To: Support Manager / Head of Customer OperationsEmployment Type: Full-TimePosition SummaryThe Customer-Facing L1/L2 Support Engineer – Dealer Management Systems (DMS) isresponsible for providing first- and second-level technical support to automotive dealershipcustomers across Germany. This role combines IT troubleshooting expertise, deep understanding of dealership businessprocesses, and professional stakeholder communication.

Key Responsibilities1. Technical Support & Incident Resolution Provide Level 1 and Level 2 support for DMS-related software and system issues Diagnose and resolve incidents related to: Application functionality Database queries and data inconsistencies2. Dealership Operations SupportProvide functional support aligned with automotive dealership workflows, including: Vehicle sales management (new and used vehicles) Service and workshop operations3. Customer & Stakeholder Management Serve as a primary contact for assigned dealership customers Communicate effectively with dealership management, IT administrators, andoperational leadsRequired QualificationsEducation & Experience Minimum 3 years of experience in IT Support (L1/L2) or enterprise software support Experience supporting ERP, DMS, or comparable business-critical systemsDomain Knowledge Strong understanding of automotive dealership

operations Familiarity with German regulatory, tax, and accounting considerations within dealershipenvironments is preferred Experience working directly with dealership personnel is advantageousLanguage Requirements Fluent German (C1/C2 level required) Professional working proficiency in EnglishCompetencies Customer-centric mindset Strong analytical and problem-solving skills Structured and solution-oriented working style Ability to manage multiple priorities in a dynamic environment High level of accountability and ownership Professional communication skills, including handling escalationsJob SummaryJob number: P-103536Profession: OtherExperience: 2-5Years