Service Desk Operator

Service Desk Operator - Frankfurt

We have an exciting opportunity for a Service Desk Operator to work at the European Central Bank

As Service Desk Operator you will concentrate your activities on the following:

• Handling the switchboard internal/external calls
• Booking of meetings, including associated work orders for individual service providers
• Creation of tickets for all service providers
• Timely coordination of incoming emails and phone calls
• Provision of assistance to the employees on finding information related to daily processes
• Acting as a bridge between employees and service providers.

Please note: This position is offered as a fixed-term 12 month renewed

There is a potential for a further extension/permanent contract.

On offer is a competitive salary and the chance to work in a fantastic international environment with a great team

Skills & Experience Required

• Service Desk experience or similar customer-facing experience
• Technical know-how
• Very good customer service skills required
• Capable of adjusting and integrating into the multi-culture environment of a European organisation
• Friendly approach and the ability to handle complex situations is essential
• You shall be reliable, punctual, dress in business attire and competent to carry out the services
• Minimum 3 years of relevant professional experience and in case of existing academic study, 2 years of professional experience
• Good knowledge of MS Office (Outlook, Word, Excel)
• Very good communication and customer service skills
• English and German skills level C1 required.

Only candidates who are eligible to work in Germany will be considered for this position.