Software Support Engineer - Europe

Let’s Dive Right In

• Strong knowledge of electrical engineering and power systems.
• Familiarity with EU grid codes or TSO standards; experience with grid-connection commissioning.
• Experience with ESS grid modeling.
• Provide remote and on-site technical support to resolve product issues for our clients.
• Offer technical training and mentorship to field technical service engineers.
• Summarize and draft technical disclosures, operation instructions, and experience-sharing materials.
• Coordinate with R&D, PQA, and SQE to resolve major product failures and top issues.
• Collect and analyze client product service cases to refine product serviceability requirements and compile analysis reports.
• Conduct GFM field testing and reviews, liaising with HQ R&D, model simulation groups, and third-party EMS.
• Utilize SQL and Python for large-scale data analysis to support product troubleshooting and optimization.

Your profile

• Demonstrated strong work ethic and perseverance in technical roles.
• Experience in software development, including development and model simulation.
• Background in knowledge base development or AI development.
• Excellent communication, teamwork, and interpersonal skills, with strong execution capabilities.
• Willingness and ability to travel to support the commissioning and deployment of industrial energy storage systems.
• Solid engineering fundamentals and problem‑solving intuition, with a focus on firmware and software‑enabled systems.
• Proven ability to lead and collaborate across teams, fostering cross‑functional partnerships.

Role

To fit into this role and be successful for a long time, your ideal background should look a lot like this:

Joint Responsibilities

• Support remote and on‑site technical problem resolution for clients.
• Provide technical training and mentorship to engineering teams.
• Create technical documentation and material for product usage and service.
• Collaborate with R&D, PQA, and SQE to address product failures.
• Analyze service case data and compile reports to refine product serviceability.
• Lead field testing and coordinate among research, simulation and third‑party vendors.
• Use SQL and Python for data analysis supporting product troubleshooting.