SAP BASIS: dCEM

At HCLTech, we supercharge progress As a global technology company with more than 225,000+ employees across 60 countries, we help enterprises build a sustainable, digitally empowered future. If you’re passionate about customer engagement, technology consulting, and driving exceptional experience for global clients—this is your opportunity to grow your career with one of the world’s fastest‑growing technology leaders. About the Role We are seeking a SAP BASIS: dCEM for our organization. This is an elevated, progression‑focused role ideal for Basis professionals who aspire to move into Service Delivery Management, Customer Engagement, or Account Management roles. The dCEM acts as the primary point of contact (SPOC) for customers, providing proactive guidance, coordination with backend TechOps teams, and ensuring seamless operation.

This is not a hands‑on technical role —it is customer‑facing, consultative, and engagement‑driven. Mandate: German proficiency is required for this role, with experience in SAP BASIS. Key Responsibilities Customer Engagement