IT Engineer

• LiveEO is looking for a System Administrator to join our IT team and help run the infrastructure, security, and tooling that keeps a fast-growing satellite intelligence company operating smoothly. You’ll work closely with our Workplace IT Lead on everything from identity and device management to network operations and security compliance, in a mixed-OS environment that’s predominantly Mac with a strong Linux presence and a handful of Windows users
• This is a hands-on role for someone who’s comfortable owning problems end-to-end from a laptop enrollment issue to a network outage to an access review ahead of an audit
• Administer and maintain our identity provider and mobile device management platform, including user lifecycle, group-based policies, conditional access, and MFA enforcement
• Support day-to-day operations across our productivity suite (email, calendar, shared drives, admin console policies)
• Manage team collaboration tools and integrations, including access provisioning and workspace administration
• Maintain our IT asset management system, keeping hardware inventory, assignments, and lifecycle status accurate
• Administer our IT service management platform, ticket workflows, request forms, SLAs and our internal knowledge base/documentation space
• Provide admin support for the engineering team’s issue tracker (user provisioning, workflow configuration, integrations)
• Support cloud infrastructure operations and basic administration within our AWS environment
• Administer and troubleshoot our network hardware, such as: routers, switches, access points, and VPN across office and remote setups
• Evaluate, roll out, and manage governance around AI coding and productivity tools used by engineering and other teams
• Provide hands-on troubleshooting and support across macOS, Linux, and Windows endpoints
• Contribute to security hardening efforts: patch management, endpoint security, vulnerability remediation, and access reviews
• Support ongoing SOC 2 and ISO 27001 compliance work, such as evidence collection, control documentation, audit prep, and policy maintenance
• Help maintain IT documentation, runbooks, and onboarding/offboarding processes
• Act as an escalation point for IT support tickets and troubleshoot infrastructure issues across the stack
• Excellent communication and stakeholder-management skills, with the ability to explain complex technical topics to audiences ranging from engineers to Directors and Senior Directors

Strong troubleshooting instincts and the ability to work independently on ambiguous problemsComfortable working across macOS, Linux, and Windows in a single environmentInterest in or experience with AI-assisted developer tools (e.g. Claude, Cursor) from an admin/governance perspective not coding expertise, but comfort evaluating and rolling out new toolsComfortable administering an engineering-facing issue tracker (e.g. Linear or Jira) — user access, project setup, integrationsExperience administering an ITSM/ticketing and wiki platform (e.g. Jira Service Management and Confluence, or equivalent), workflow setup, permissions, and documentation structureWorking knowledge of AWS or another major cloud providerFluent English; German is a big plus but not requiredExperience with networking fundamentals and hands-on management of business-grade network hardware (routers, switches, wireless

controllers, VPN)Experience administering a major productivity/email suite (Google Workspace or Microsoft 365) at an admin levelClear written communication, you’ll be documenting processes and writing for both technical and non-technical audiencesExperience with IT asset management tooling and structured inventory practicesSolid experience with a cloud-based identity provider and MDM solution (SSO, SCIM, device policies, zero-touch enrolment)Practical understanding of IT security concepts: endpoint protection, patching, access control, least privilege5+ years of experience in a system administration, IT infrastructure, or workplace IT roleFamiliarity with compliance frameworks such as SOC 2 or ISO 27001, or willingness to learn and own related processesPrior experience in a startup or scale-up environmentExposure to compliance audits (SOC 2 Type II, ISO 27001 certification

cycles)Scripting ability (Bash, Python, or similar) for automation of routine admin tasks