Operational IT Lead (m/w/d)

Operational IT Lead (m/f/d) Berlin First-Level Manager Starting immediately Permanent position About iris-GmbH infrared & intelligent sensors Driven by a passion for people and technology, we at iris-GmbH infrared & intelligent sensors are shaping the world of mobility to be sustainable, attractive, and safe. With roots in Berlin, we have been developing and manufacturing high-tech components and systems for automatic passenger counting and video security for public transit since 1991. With these solutions, we harness the power of data to efficiently organize public transit mobility worldwide, thereby contributing to a comfortable and safe travel experience for every passenger. Join us on your next career path. For our Berlin office, we are currently seeking an Operational IT Lead (m/f/d).

Your Impact You will manage IT operations within your area of responsibility and ensure that tasks are reliably planned, prioritized, and completed within timeframes ranging from days to weeks. You translate the goals and guidelines set by senior IT management into clear operational priorities and ensure that the assigned departments are aligned. You make operational decisions, manage related work packages, and ensure effective follow-up without getting bogged down in micromanagement. You plan the allocation of capacity and expertise, resolve bottlenecks, and identify additional needs for skills and resources early on. You provide both technical and disciplinary leadership to the assigned department heads and teams and further develop their leadership skills, understanding of their roles, and work methods.

You coordinate collaboration and dependencies between IT departments and involve the relevant contacts and decision-makers when cross-functional issues arise. You ensure reliable service, communication, and escalation processes. In the event of relevant disruptions, you coordinate the resolution, ensure transparent communication, and ensure that insights and improvement measures are implemented sustainably. You will monitor the key performance indicators (KPIs) of the assigned departments, define cross-functional operational KPIs, and agree on specific improvement measures with department heads. Your Expertise You have completed vocational training or a degree in the IT field, or possess a comparable qualification with relevant professional experience.

You have at least three years of leadership experience and, during that time, have managed teams of at least three employees in a technical and/or disciplinary capacity. You have several years of experience in IT operations as well as in managing service or support organizations. You are very familiar with IT service processes, ticket-based work organization, resource planning, escalation management, and service communication. Even under time pressure, you can set clear priorities, make well-informed decisions, and communicate them clearly. You identify risks, bottlenecks, and dependencies early on and address them independently and in a solution-oriented manner. You have solid technical experience and a strong practical understanding of IT architectures, operating models, tools, and typical failure scenarios.

You lead with clarity and authority, help employees and managers grow, and can align different IT departments toward common goals. Our Benefits An open, innovative corporate culture with flat hierarchies An agile, international team that warmly welcomes you Competitive compensation plus a subsidy for the Deutschlandticket 30 vacation days 5 flex days for additional time off Hybrid work: up to 3 days working from home per week A wide range of professional development opportunities and participation in industry conferences Team events ranging from summer parties and Christmas celebrations to our popular Thirsty Thursday Active involvement in shaping the growth of a medium-sized Berlin-based group of companies How to Apply Application Review – You’ll immediately receive an automatic confirmation of receipt. Our HR manager will review your documents and contact you personally.

Interviews Initial Introduction – A brief, approximately 30-minute online conversation with our HR team Technical Interview – An online meeting with the relevant department to discuss your experience and technical questions. On-site Interview & Final Decision – Visit to our Berlin location: Meet the team and management, and take a tour. This is followed by our final feedback and, if applicable, a job offer. Johanna Recruiter iris-GmbH infrared & intelligent sensors | Schnellerstraße 1–5 | 12439 Berlin | www.iris-sensing.com Legal Notice | Privacy Policy