Infra-SAN and Network Engineer

Mission

Restores availability and normal service levels, in accordance with the defined SLA, in the event of an incident

Activities

• Analyses, identifies and resolves anomalies and disservices in order to restore availability and normal service levels as soon as possible, in accordance with the defined SLA
• Performs a first-level resolution diagnosis based on the competencies possessed and the procedures recorded in the event of Known Error
• Performs a second level diagnosis if necessary with the possible involvement of external suppliers
• Identifies corrective actions to definitively resolve the error or identifies workarounds for malfunctions that cannot be definitively resolved
• Verifies the mitigation of the disservice and its complete resolution based on the expected results of the identified measures
• Manages Major Incidents with a dedicated process
• Monitors incidents managed in compliance with SLA
• Proactively identifies any problems
• Records, categorises and prioritises problems
• Analyses the problem to identify a root cause or at least a workaround
• Identifies interventions for the resolution of the causes of the problem
• Performs a feasibility analysis of a possible identified solution by evaluating the impacts, costs and implementation and approval timeframes
• Monitors the planned interventions and verifies their effectiveness in solving the problem
• Updates the Known Error Database
• Prepares data for unified dashboards (managed by the Enterprise Performance Mgmt process)
• Seniority: Expert
• Primary Location: DE - Oberpfaffenhofen - GSOC
• Contract Type: Hybrid
• Working: Onsite International, multicultural, innovative, technological: this is Leonardo.

The company’s passionate and talented team is strongly influenced by STEM (Science, Technology, Engineering, Mathematics) expertise, with a diverse range of experience that enables colleagues to share knowledge and know-how across the generations. Leonardo always wants to expand its talent pool, here you can find the right opportunity for you!