Staff IT Service Desk 1st / 2nd Level (m/f/d)

Post Date: 8/23/2022

Сompany offers

• Regulated and flexible working hours from Monday to Friday (no shift work) with the possibility to work remotely some days of the week.
• A motivated team with a strong sense of community and a structured induction.
• A dynamic working environment and close-knit management culture.
• A high level of personal responsibility and active influence on a successful IT system landscape.
• Individual promotion and opportunities for further development.
• Duz culture and humorous, open cooperation
• Mobility allowances (JobRad, job ticket / underground parking space)
• Salary continuation in case of a sick child (up to 5 days)
• Legendary team events
• Employee discount at Cyberport
• Further benefits through affiliation with Hubert Burda Media

Responsibilities

• You are the first point of contact for our internal IT service desk.
• You will receive service requests and incidents, evaluate them according to their business impact, analyze underlying problems and ensure a solution or implementation.
• You support the Cyberport colleagues with IT questions.
• You work responsibly in the areas of authorization, client and asset management.
• According to a predefined plan, you will participate in the on-call duty in rotation with your team colleagues.

What you should have

• You have successfully completed training in the IT sector, e.g. as an IT specialist - system integration (m/f/d) or IT system clerk (m/f/d).
• You have already gained professional experience as an IT service desk agent (m/f/d) or IT support employee (m/f/d) in the 1st / 2nd level area.
• You provide competent solutions with your good knowledge of Windows 10 (ideally also MacOS) and common standard software (e.g. Microsoft Office).
• You have already gained initial experience in the area of ITIL (ideally with Foundation certification).
• You have a high degree of customer, service and solution orientation.
• Business fluent German for active communication and ideally initial English skills round off your talent.

Java, AWS, Clean Code and SOLID principles