BCIC Swiss

Type Weekly 3 days Scheduled visit | On-site

Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Scheduled visit|On-site) "IT Support Specialist" in Germany.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.

• Work with third-party vendors to remediate complex AV issues as needed.

• Provide timely communication on issue status and resolution.

• Maintain ticket updates for all reported incidents.

• Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized.

• Should have basic knowledge of the Mac operating system to support Apple PC users.

• Install, upgrade, support, and troubleshoot printers and computer hardware.

• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.

• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

• Must hold a valid work permit in Germany

• Several years of experience in the IT field