Wlgroup

Fluent in German and English, and the person everyone calls when SAP or Salesforce support has to just work? Then let's talk.

We are looking for a Service Delivery Manager to join our client as a permanent employee. You will own the end-to-end delivery of application support and enhancement services for SAP (ECC, S/4HANA) and Salesforce, keep the SLAs green, and be the trusted face for the customer and for the onsite and offshore team.

Contract Type: Permanent employment, full-time

Location: based in Germany, travelling to the client site in Essen 2-3 days a week.

What we need from you

• Fluent German and English
• Extensive experience in service delivery

Key Responsibilities

• Service Operations and SLA Management
• Stakeholder and Customer Management
• Team Management (onsite / offshore)
• Continuous Improvement and Governance
• Risk, compliance and security

Key Skills Required

• Technical awareness: High level knowledge of SAP modules (FI/CO, SD, MM)
• Frameworks: ITIL, project management basics
• Soft skills: negotiation, communication, conflict resolution, and executive reporting
• Tools: ServiceNow high level working knowledge