youdidIT e.K. @ European Patent Office

Remote work is NOT possible. German working permit is required.

The customer is a large European institution.

Position is ON-SITE in Munich-Germany and requires presence on a daily basis.

Skills

• English communication skills
• IT Support skills (hardware and software)

Experience

• Review current Knowledge creation process
• Share KM process best practices
• Diagnose, troubleshoot and solve Hardware and Software issues
• Ask customers targeted questions to quickly understand the root of the problem
• Incident and Change management within a special period of time (SLA)
• Run a diagnosis of the problem on the spot using an diagnostic tool
• Install Desktop/laptop and printer devices
• Replace defective parts and equipment if necessary
• Assemble and install Video Conferencing systems (VICO)
• Participate in planned changes, updates and moves by arranging equipment and transferring data
• Provide prompt and communicate accurate feedback to client
• Ensure all issues are properly logged and up to date in ticketing system
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Maintain good relationships with clients

Nice to have

• Minimum of 2 years’ experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Experience with e.g. Windows 10/11, Office 365, Windows Applications, Chrome, MS TEAMs, Adobe, etc.
• Good understanding of computer systems (hard- & software), printers and VICO systems
• Ability to diagnose, troubleshoot support and repair of desktop hardware
• Vocational Education and communication skills
• Good mastering of the English language, both written and verbal

Personal Skills

• Ability to work in an international organization (English communication skills are required)
• German communication skills are nice to have
• Ability to manage her- or him -self to solve complex problems
• Team Player

Salary between 37 K Euro to 40 K Euro gross per year based on experience