IT Support (German speaker)

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Job details

• Job Type & Location: Backfill Support | Requirement: 1 month engagement per year
• Site Address: Toulouser Allee 23a, Dusseldorf, 40211, Germany
• Language Requirement: German native speaker
• Seniority level: Associate
• Employment type: Full-time
• Job function: Writing/Editing and Information Technology
• Industries: IT Services and IT Consulting

Requirements

• Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels (all under "Smart Hands" capability).
• Ability to troubleshoot issues with systems and networks using deductive reasoning and troubleshooting & resolving issues related to end user network cabling.
• Experienced in repeat call analysis and developing preventive actions.
• Experienced in Problem management.
• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Proactive ownership and sense of urgency.
• Preferably an Associate Degree in Electronics and CompTIA A+ Certification.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client).
• Experience with ticketing tools (ServiceNow / Remedy, etc.).
• Must haves: Desktop imaging, Outlook issues troubleshooting, Printer troubleshooting, Conference room management, Knowledge of ticketing tool.
• Non-Technical: Good in oral and written communication; able to interact with customers at different levels; driven and results oriented; passionate about the work; ability to work independently or as part of a team; ability to complete tasks with minimal supervision; flexible work schedules.

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