SAP S/4HANA Customer Service Consultant

Are you ready to join a world leader in the exciting and dynamic fields of the Pharmaceutical and Medical Device industries? PQE Group has been at the forefront of these industries since 1998, with 40 subsidiaries and more than 2000 employees in Europe, Asia and the Americas.

We are seeking an experienced SAP S/4HANA Customer Service Consultant to support business users during the transition to SAP S/4HANA, with a strong focus on Customer Service and Sales & Distribution processes.

The consultant will act as a bridge between business stakeholders and the ERP implementation team, ensuring business continuity, successful user adoption, and effective execution of Go-Live and Hypercare activities.

• Contract Type: Freelance preferred; permanent employment may also be considered, with a starting gross annual salary of €65,000, negotiable depending on experience and qualifications.
• Work Arrangement: Hybrid – 3 days on-site and 2 days remote per week.
• Project Duration: 12 months.
• Start Date: as soon as possible

You will be responsible for:

• Provide functional and operational support to Customer Service teams throughout the SAP S/4HANA transformation, ensuring business continuity and effective execution of day-to-day activities.
• Act as the key interface between business stakeholders, Key Users, End Users, and the ERP implementation team, facilitating communication, issue resolution, and alignment between business requirements and system processes.
• Support and validate end-to-end business processes within SAP Customer Service and Sales & Distribution (SD), covering Customer Order Management, delivery and shipment follow-up, billing and invoicing, pricing and price list management, customer and carrier master data management, and inventory management (including consignment stock, trunk stock, and local stock replenishment), as well as SAP Available-to-Promise (ATP) processes, including configuration support and business validation.
• Gather, analyze, and document business requirements, identifying process improvements and supporting the definition of business KPIs, reporting requirements, and operational analytics.
• Support User Acceptance Testing (UAT) and End-to-End (E2E) testing activities, including the preparation and validation of test scenarios and scripts, coordination of business users, identification of process gaps, and follow-up of issues.
• Support data migration activities, including data cleansing, quality checks, validation of migrated master and transactional data, and business readiness assessments.
• Contribute to training and change management activities by supporting Key Users and End Users, delivering Train-the-Trainer sessions, facilitating knowledge transfer, and promoting user adoption of SAP S/4HANA processes.
• Provide hands-on support during Go-Live, including on-site assistance where required, troubleshooting of business process issues, and coordination with business and IT teams.
• Support Hypercare and post-deployment stabilization activities, ensuring a smooth transition to business-as-usual operations.

About you

• Bachelor's degree in Business Administration, Supply Chain Management, Engineering, Information Systems, or a related field, or equivalent professional experience.
• Around 3 years of professional experience in SAP Sales & Distribution (SD) and/or Customer Service processes.
• Previous experience supporting SAP S/4HANA implementations, rollouts, upgrades, or ERP transformation projects.
• Hands-on experience as an SAP business user, Key User, or SAP functional consultant.
• Practical experience in UAT, End-to-End testing, data migration validation, and business readiness activities.
• Good understanding of SAP ATP processes and related business requirements.
• Excellent communication and stakeholder management skills, with the ability to work effectively across cross-functional and international teams.
• Proactive, flexible, and hands-on approach, with the ability to support critical project milestones, including Go-Live and Hypercare phases.
• Fluent German and English (both mandatory).

Working at PQE Group

As a member of the PQE team, you will be part of a challenging, multicultural company that values collaboration and innovation. PQE Group gives you the opportunity to work on international projects, improve your skills and interact with colleagues from all corners of the world.

If you are looking for a rewarding and exciting career, PQE Group is the perfect place for you.