Service & Product Owner

CGM (CompuGroup Medical) is one of the world's leading e-health companies, with more than 9,000 employees operating across 19 countries. The company develops software solutions for the healthcare sector, with products used in 60 countries worldwide. Its mission is to create the future of e-health by building sustainable digital tools that support constantly growing demands in healthcare.

The role

This position is responsible for the ITSM platform Matrix42, acting as both Service Owner and Product Owner. The role covers the areas of Service Management, Ticket Management, Asset Management, and Service Portfolio Management, and involves continuous development of these domains within a complex enterprise environment.

What you would do

• Own and continuously develop the Matrix42 ITSM platform across Service Management, Ticket Management, Asset Management, and Service Portfolio Management.
• Shape the change process within the Matrix42 platform, ensuring requirements are structured, evaluated, prioritised, planned, and delivered successfully.
• Manage demand management, backlog refinement, roadmap planning, and releases, and produce reliable reporting on progress, capacity, costs, and delivery capability.
• Maintain up-to-date and clear documentation of services, processes, and features so that users and stakeholders can understand and effectively use new functions and changes.
• Steer external service providers and partners on performance, quality, and deliverables, and actively gather user and customer feedback to drive concrete service improvements.

What they are looking for

• Several years of experience as a Service Owner, Product Owner, Application Owner, or in a comparable role within IT Service Management in complex enterprise environments.
• Solid hands-on experience with ITSM processes such as Incident, Request, Change, Problem, and Asset Management, as well as established ITSM platforms. Knowledge of Matrix42 ESM is an advantage.
• Experience in demand management and in prioritising and steering requirements via backlogs, roadmaps, and releases.
• Strong communication and stakeholder management skills, experience steering external service providers, and an understanding of data-driven planning, effort estimation, and reporting.
• A completed university degree in (Business) Informatics, Information Systems, IT Management, or a comparable technically oriented field.

Working arrangements

The role is based across multiple locations including Koblenz, Hamburg, Berlin, Leipzig, and Hannover. A hybrid model applies, with the option to work remotely on Wednesdays and Fridays.

Pay and benefits

No salary figure is stated. Benefits include hybrid working, an in-house academy and external training partners, a canteen with daily healthy meals, a fully equipped fitness studio with weekly courses (online and offline), an on-campus kindergarten at the Koblenz site, corporate benefits, the option of a job bike, and company pension contributions.