IT Service Delivery Manager

Your mission

• 1st and 2nd level support for all users (in person, by Phone, by e-mail and ticket system)
• Processing and documentation of support requests via the user Helpdesk.
• Recording, analysis and elimination of technical problems and IT malfunctions in the Hardware/software area.
• Creation of documentation and process manuals
• Purchase of IT Hardware and Software.
• Support in the IT Warehouse when inventorying new components.
• Employee Onboarding and Offboarding
• Setup of new Workstations, user profiles and systems

Your profile

• Successfully completed IT apprenticeship or Informatic studies.
• Experience in User Support as well as in the control / documentation of requests via a ticket system.
• Strong communication skills and self-assured appearance
• Independent, Structured and result-oriented way of working.
• High affinity for digital trends and technical challenges
• Good written and spoken English and German skills.
• IT skills in the areas of MacOS, iPads/iPhones and Windows operating systems
• You are service oriented, reliable, resilient and like working in a team.
• Knowledge in Microsoft Office 365, Teams and SharePoint.

Why us?

• A safe and modern workplace
• Flexible working hours (work-life balance)
• 25 days Holidays
• Home office options by arrangement
• Small and dynamic team with high communication
• Attractive earning opportunities
• Education, training incl. Certifications
• Free snacks and drinks
• Corporate Events