Gute Arbeit beginnt mit dir.

• First point of contact for employees regarding IT questions and technical issues on-site in Mülheim

• Provide 1st-level support, analyze and classify requests, and elevate more complex issues to the central 2nd-level support team

• Set up workstations, laptops, PCs, monitors, and peripheral devices

• Support onboarding and offboarding processes

• Maintain hardware, printers, and network connections, and resolve minor technical issues on-site

• Maintain an inventory of IT assets

• Document IT processes

• Support software installations, migrations, and IT projects

• Support the central IT team in administering the Microsoft environment, including Entra ID, Active Directory, Exchange Online, and Intune, as well as Enreach Swyx

• Work closely with the central IT team of Kienzle Beteiligung GmbH (holding company)

Requirements

• Completed vocational training as an IT specialist for system integration, IT systems electronics technician, or a comparable qualification

• Good knowledge of Windows 10/11, Microsoft 365/Office, client hardware, and peripheral devices

• Basic knowledge of networking (TCP/IP, VLAN, DNS, DHCP)

• Good command of German and English

• Independent, structured, and solution-oriented working style

• Strong service orientation and communication skills

• Calm and patient when assisting users—even in stressful situations

• Desirable: Basic knowledge of Microsoft Intune, Entra ID, Active Directory, Exchange Online, Power BI, or Enreach Swyx

Core Competencies

Demonstrates expertise in providing 1st-level IT support, managing hardware and software installations, and maintaining IT assets. Proficient in Microsoft environments and networking fundamentals, with strong communication skills in both German and English.

Highest-signal resume keywords

• 1st-Level Support

• Windows 10/11

• Microsoft 365/Office

• Networking (TCP/IP, VLAN, DNS, DHCP)

• Microsoft Intune

Hard Skills

• IT Support

• Hardware Maintenance

• Software Installation

• Network Troubleshooting

• IT Asset Management

Soft Skills

• Service Orientation

• Communication Skills

• Solution-Oriented

• Calm Under Pressure

• Independent Working

Certifications & Qualifications

• Vocational Training as IT Specialist

• IT Systems Electronics Technician

Industry Keywords

• IT Support

• Onboarding

• Offboarding

• Technical Issues

• IT Processes

Tools & Technologies

• Microsoft Entra ID

• Active Directory

• Exchange Online

• Intune

• Enreach Swyx